Privacy Policy
Last Updated: January 15, 2025
At Dypher, we believe transparency isn't just good practice — it's essential. This privacy policy explains how we collect, use, and protect your personal information when you engage with our investment education services.
Information We Collect
When you interact with Dypher's educational platform, we collect information that helps us provide better learning experiences. This includes details you provide directly and information gathered automatically as you navigate our resources.
Personal Information You Share
- Contact details (name, email, phone number) when you inquire about our programs
- Educational background and investment experience during enrollment
- Learning preferences and goals to customize your educational journey
- Communication history and feedback about our services
- Payment information processed through secure third-party providers
Automatically Collected Data
Our website collects standard technical information including IP addresses, browser types, device information, and page views. We use this data to improve site performance and understand how visitors engage with our content.
How We Use Your Information
Your information serves specific purposes related to delivering quality investment education. We don't sell personal data or use it for unrelated marketing purposes.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Program delivery and support | Contact details, learning preferences | Contract performance |
| Educational content customization | Experience level, learning goals | Legitimate interest |
| Communication and updates | Email address, communication history | Consent |
| Website improvement | Usage data, technical information | Legitimate interest |
Sharing and Disclosure
We maintain strict control over your personal information. Dypher doesn't sell, rent, or trade personal data with third parties for their marketing purposes.
Limited Sharing Circumstances
Service Providers: We work with trusted partners for payment processing, email delivery, and technical support. These providers access only necessary information under strict confidentiality agreements.
Legal Requirements: Information may be disclosed when required by Canadian law, court orders, or to protect legitimate interests of our users and business.
Business Transfers: In unlikely scenarios involving business acquisition or merger, user data would transfer under equivalent privacy protections.
Data Security and Protection
Protecting your information is fundamental to our operations. We implement multiple layers of security measures appropriate to the sensitivity of different data types.
Security Measures
- SSL encryption for all data transmission between your device and our servers
- Secure data storage with access controls and regular security audits
- Employee training on data protection and confidentiality requirements
- Regular backups with encrypted storage and tested recovery procedures
- Network monitoring and intrusion detection systems
Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA, you have specific rights regarding your personal information. We respect these rights and provide clear procedures for exercising them.
Access and Control
You can request a copy of personal information we hold about you, including details about how it's used and shared. We'll provide this information within 30 days of receiving your request.
Correction and Updates
If you notice inaccurate or outdated information, you can request corrections. We'll update records promptly and notify any third parties who received the incorrect information where appropriate.
Withdrawal of Consent
For activities requiring your consent, such as marketing communications, you can withdraw permission at any time. This won't affect the lawfulness of processing that occurred before withdrawal.
Data Deletion
You may request deletion of your personal information, subject to legal and contractual obligations. We'll explain any limitations and provide alternative options where complete deletion isn't possible.
Data Retention
We retain personal information only as long as necessary for legitimate business purposes or legal requirements. Different types of information have different retention periods based on their purpose and regulatory requirements.
Retention Periods
- Student Records: Maintained for 7 years after program completion for educational verification purposes
- Financial Information: Kept for 7 years to comply with Canadian tax and business record requirements
- Marketing Communications: Retained until consent is withdrawn or contact becomes inactive for 2 years
- Website Analytics: Aggregated data retained for 3 years; individual user data for 1 year
- Support Communications: Archived for 3 years to maintain service quality and resolve future inquiries
Cookies and Website Technologies
Our website uses cookies and similar technologies to enhance user experience and gather analytics. You control cookie settings through your browser preferences.
Types of Cookies We Use
Essential Cookies: Required for basic website functionality, including security and navigation features. These cannot be disabled without affecting site performance.
Analytics Cookies: Help us understand how visitors interact with our content, which pages are most useful, and where improvements are needed.
Preference Cookies: Remember your choices and settings to personalize your experience during future visits.
International Data Transfers
Dypher primarily operates within Canada, but some service providers may process data internationally. When international transfers occur, we ensure appropriate safeguards protect your information according to Canadian privacy standards.
All international data processing partners must demonstrate adequate privacy protection measures and sign agreements requiring Canadian-equivalent data protection standards. We regularly review these arrangements to maintain compliance with evolving privacy requirements.
Updates to This Policy
Privacy practices evolve with technology and regulatory changes. We review and update this policy regularly to reflect current practices and legal requirements.
Significant changes will be communicated through email notifications and prominent website notices. We encourage reviewing this policy periodically, especially if you haven't visited our site recently.
Minor updates, such as clarifications or contact information changes, will be posted with updated revision dates. The current version always reflects our active privacy practices.
Privacy Questions and Concerns
For privacy-related questions, data access requests, or concerns about how your information is handled, contact us directly:
Email: [email protected]
Phone: +1 (519) 217-1337
Mail: 3030 13 Ave SE, Medicine Hat, AB T1B 1E3, Canada
We respond to privacy inquiries within 30 days and work to resolve concerns promptly and transparently.